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FAQs

General Questions

Do you offer event styling?

We don’t offer event styling services; however, we work with and can recommend a number of stylists we can put you in touch with.

Do you deliver to the other Emirates?

Yes, we deliver to all 7 Emirates however different conditions apply. Speak to our sales team today to discuss your requirements and to see if we can help.

Where are you located?

We are located in Dubai Investments Park 2.
Please click here to see where we are on Google Maps.

Quoting & Payment

How do I arrange payment?

We accept cash, cheque and direct debit bank transfer.

We require a 50% deposit at the time of confirming the order, with the balance due no less than 48 hours prior to the event delivery date.

Can I make changes to my order?

You can amend your booking anytime up to 24 hours prior to delivery during office hours (Monday – Friday 9am – 5pm).

We will always try to accommodate any changes to an order wherever possible.

What is your cancellation and refund policy?

Once a deposit has been received your order is booked in and the items on your order reserved. Cancellation of orders will forfeit the booking deposit.

Cancellations made within 48 hours of delivery will incur a 100% cancellation fee.

Is there a minimum order?

Yes, we have a minimum hire spend of AED 1,500.00. Please note this amount does not include the damage waiver and delivery or collection fees.

Delivery & Collection

Can I arrange ‘after hours’ delivery or collection?

Yes, we offer a 24 hour a day, seven days a week service. Between 7am and 6pm, 7 days a week standard rates apply. Naturally times prior to 7am or after 6pm incur additional fees, these charges are available upon request.

What happens if I don’t need, or have space, for all of the equipment once it is delivered?

As per our Terms & Conditions unfortunately, once the equipment has been confirmed, paid and delivered we are unable to offer a refund.

Can I collect the equipment?

To ensure the quality and standard of our equipment we do not allow any items to be collected/returned by customers, couriers or third parties.

Will the furniture be set up and packed down on site?

Yes, our transport fees include the full set up, according to instruction on site or a floor plan if provided. We will then return once your event is concluded and pack down and take away all furniture.

Is delivery and collection included in the hire charge?

No. Delivery and collection fees are an additional cost that take into consideration; equipment ordered, total volume, location and access as well as after-hours delivery/collection times. It is always best to request a quote to get an accurate costing.